Protection of personal data
PRIVACY – PERSONAL DATA PROTECTION POLICY
EUROPE Trading Card Game pays particular attention to the protection of personal data and ensures compliance with European and French regulations on the protection of personal data.
Who is responsible for your data?
The person responsible for processing your data is the company that defines the use and use of your data collected on the website www.europetcg.com . They are managed by SAS EUROPE TRADING CARD GAME, RCS 918 161 175 Angouleme, whose head office is located at 4 chemin du mas 16360 CONDEON.
Why are your data collected?
- Order management and customer relations
Our company Europe Trading card game needs the information which concerns you for the management of your order and the follow-up of the latter (delivery, invoicing, after-sales service, …) No banking information is collected and your payment is made via a secure platform.
- The personalization of our services and the messages we send you
Your personal data allow us to provide you with offers and messages in line with your centers of interest, in particular by means of personalized emails.
- The security of our site
Your personal data allow us to provide you with offers and messages in line with your centers of interest, in particular by means of personalized emails.
- The personalization of online advertising display
Certain personal data, not allowing your direct identification, can be used to adapt the advertisements which you visualize on the goupiya.com site. Your data may be crossed with your browsing data, collected via cookies.
- The performance and statistics of our site
In order to help us offer optimal services, we may collect data to analyze the effectiveness of our site as well as to establish statistics: audience measurements, number of page views, time spent on our site, etc.
What data do we collect?
We collect your surname, first name, address, email address, password, telephone number, IP address, connection data and browsing data, order history, preferences and areas of interest, products consulted, delivery incidents, complaints . The optional or mandatory nature of the data requested is specified by an asterisk, the data collected via your browsing on our site are automatic.
We collect these various data, in particular when creating your account on our site, when placing an order on our site, when you visit our site, when participating in a contest, when contacting our customer service or when you consult our advertisements.
What information might you receive?
We may contact you through different mediums for various reasons.
You could receive:
- Direct service emails
Following your order, you will receive an order confirmation email as well as an order tracking email with your delivery information. These emails are necessary for the proper execution of your order and are not linked to the choice you may have expressed concerning our newsletters and/or commercial offers.
- Newsletters
If you have expressly agreed to receive our newsletter, you will receive offers and information from our company Europe Trading card game electronically or by text message. Our newsletters are sent with care in order not to overload your mailboxes and avoid any spam effect.
- Telephone contacts
You may be contacted by customer service to inform you about the follow-up of your order. Our customer service will only contact you by telephone in the event of an urgent need or in the event of a non-response to an email concerning an order follow-up.
How long do we keep your data?
We follow certain legal bases for the use of your personal data as well as their retention period.
Legal bases:
- The contract (the order): the processing of your personal data is necessary and essential for the proper performance of the contract you have submitted;
- Consent: you agree to communicate your data and that these are used via a checkbox, a click, … in short, a precise and active action on your part;
- Legitimate interest: SASU Europe Trading Card Game may process your personal data in a commercial interest as long as this is justified, balanced and does not infringe your privacy;
- The law: a legal text makes the processing and management of your personal data mandatory.
We keep your data for an average of 3 years, from the date of your last activity (purchase, connection to your account or warranty expiry). We then transfer it to our archives with limited access to your information for as long as permitted by law. They will then be permanently deleted.
|
Purpose of processing |
Legal basis |
Shelf life in operational base |
Archiving |
Useful comments |
|
Management of orders for products or services |
CONTRACT |
5 years from last activity |
5 to 10 years |
A customer is active for example when he makes a purchase or logs into his account |
|
Use of the Goupiya account |
CONTRACT |
5 years from last activity |
5 to 10 years |
A customer is active for example when he makes a purchase or logs into his account |
|
Personalization of our services (emails, product recommendations on our site, etc.) |
CONTRACT |
Last 200 views for on-site recommendation. |
N / A |
N / A |
|
Sending messages by email or sms (electronic commercial prospecting) |
Consent |
3 years from last activity |
N / A |
|
|
Targeted advertising / advertising profiling |
Consent |
13 months from the deposit of advertising cookies |
N / A |
You can manage advertising cookies in the cookie manager of the cookie information page or report your opposition to advertising profiling at any time in your account. |
|
Sharing of data within Europe Trading card game for customer knowledge purposes |
Legitimate interest |
5 years from last activity |
5 to 10 years |
You can signal at any time your opposition to the sharing of information within Europe trading card game on simple request. |
|
Fraud prevention |
Legitimate interest |
3 years from registration on an alert list |
2 years |
You can at any time present your observations following the cancellation of your order or registration on an alert list. |
|
Retention of credit card data following a payment |
Law |
15 months |
article L133-24 of the Monetary and Financial Code. |
Your bank details are kept by a secure payment provider |
Who will have access to your personal data?
Europe TCG is the recipient of your data but we can also send it to the subcontractor for the proper performance of your contract (delivery, management, payment of your order or for our marketing and commercial actions).
How to communicate your choices on the use of your data?
You can at any time withdraw your consent or inform us of your opposition concerning the use of your data during your registration via the checkboxes or not but also by contacting us by email at europetradingcardgame@gmail.com or by writing to Europe Trading Card Game 4 chemin du mas 16360 CONDEON.
If you contact us by email or by post, please indicate your surname, first name, email, address and mention the reason for your request and/or the right you wish to exercise.
In order to allow us to fully understand your request, you can, for example, specify one or more of the following reasons:
- To stop commercial prospecting: "Stop email"
- To stop sharing data for customer knowledge purposes: "Opposition to sharing SASU Europe Trading card Game"
- For the deletion of your customer account: "Delete my account"
What are your rights regarding the use of your personal data?
In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability where applicable) and define the fate of your personal data "post mortem" Europe TCG by email: europetradingcardgame @gmail.com
In order to enable us to respond to you quickly, please provide us with your surname, first name, e-mail, address and, if possible, your customer reference. Certain requests to exercise your rights (right of access) must be accompanied by a photocopy of an identity document bearing your signature in order to verify your identity and specify the address to which the response should be sent.
At any time during the risk analysis carried out by our company within the framework of the prevention of fraud, you will be able to present your observations. You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), in particular on its website www.cnil.fr.
What is the use of data in connection with Social Networks?
The use of social networks and services related to these social networks is likely to lead to the collection and exchange of certain data between the social networks and SASU Europe Trading Card Game. We invite you to consult the personal data protection policies of the social networks in order to take precise knowledge of the information which is collected by the social networks and which can be transmitted to Europe TCG in connection with its sites as well as the purposes of use of your data, in particular for advertising purposes. You can configure the access and confidentiality of your data directly on social networks. Europe TCG collects on its behalf certain information and personal data in connection with your activity on the pages of the Europe TCG social networks or the europetcg.com site which uses the services of the social networks. This data is used for advertising purposes to improve our commercial relationship and the advertising addressed to you in order to offer you a personalized and social experience. The information collected by Europe TCG for its own account through the site in connection with social networks is governed by these conditions. On the other hand, Europe TCG is not responsible for the use made of your data by social networks for their own account.
“Plug-ins” and social modules
Our site uses “plug-ins” or social modules. These include the small buttons of third-party social networks such as Facebook, Twitter, Google+... which you can find on our site. They allow you to share information from our sites and applications with your friends on social networks. When you consult a page of our europetcg site (web or mobile) containing plug-ins or social modules, a connection is established with the servers of the social networks (Facebook, Twitter, etc.) which are then informed that you have accessed the corresponding page of the Europe TCG site consulted, even if you do not have a Facebook or Twitter user account, and even if you are not connected to your Facebook or Twitter account. For example: If you are connected to a social network while browsing the www.europetcg.com site, the social networks to which you are connected may mention your visit in your social network account. If you use the plug-ins, your actions may be recorded and published on your social network accounts depending on the settings of your social network account. If you do not want social networks to publish your actions from the plug-ins in your social network accounts, you must log out of your social networks before visiting our site.
What cookies are used for advertising targeting?
We use tracking technologies, in particular cookies, to adapt advertising to your needs and areas of interest on our site.
Last update: August 5, 2022